Q: I am having trouble logging in on WISEpay for the first time.

A: Go to www.mdwise.org. In the center of the homepage click the myMDwise Login link. Create a new account in the myMDwise Member Portal. After a few days, you will be registered to Log In. Then go to the Paying your POWER account page. You can follow the underlined link to the WISEpay site. Instructions to register are provided on the WISEpay site. If you still need help, you may contact a billing center representative.

Q: I asked for email delivery of my documents through the website. Why am I not receiving them in my inbox?

A: Check your Spam or Junk Mail. Your email system may not allow the items to come through. You can add the domain name dmcilink.com to your “Safe Senders” list to allow delivery. Call a billing center representative for help.

Q: How do I print invoices or statements?

A: Click on the invoice or statement in the listing, the document will appear on the screen. Print the screen as you usually would from your web browser. Or click the PDF button and a PDF image will appear that you can save, print, email or fax. If you are unable to locate a specific document contact the billing center.

Q: How do I make a payment on WISEpay?

A: You will need to update your profile page; click on the My Profile link. Verify your address information on this page is correct. Checkmark the Make Payments box and enter in your payment account information. Click Save at the bottom of the page. From now on, you should be able to make a payment from the main screen. Check the PAY box next to the bill you want to pay; then click the Pay Now button to make a payment.

Q: Can I change the amount I want to pay?

A: You can pay less than the amount due on your bill. You cannot pay more than the amount due on your bill. Change the amount you wish to pay for a particular bill by changing the total in the PAY AMT box. You can make an overpayment if you call our automated system at 877-744-2397. Select the third payment option to enter in any amount you want to pay.

Q: What can I do if I don’t get a payment confirmation?

A: Click on your Pay History link or call the billing center.

The WISEpay site has the historical view of your monthly bill and does not show changes, payments, etc. during the current month. However, you will see the amount due in the main screen change to zero when you have paid off that bill. Your most recent bill has the most accurate information of what you owe. If you have paid off your most recent bill, your account is current. If you are in doubt, you may call the billing center. We can review your account with you. Q: Is the payment effective date the same day I make it?

A: Not always. The WISEpay payment you make today may take up to two business days to post. If you are paying online or by phone on a weekday that is not a holiday, your payment will be effective for the same day. You must pay between 8AM and 8PM to guarantee your payment will be effective the same day. Otherwise, your payment will be processed the next business day.

Q: I cannot afford to pay my bills.

A: Your income may have gone down. Contact the Family and Social Services Administration (FSSA) at 800-403-0864. They may be able to help lower your payment. They will have to calculate your share of the POWER account again. Any change in your annual POWER account contribution will cause a change on future bills only. We bill a month in advance. Any changes will apply to the next due date after the effective date of the change from FSSA.

Q: I got two bills this month with different past due amounts.

A: Your payments are due on the first of each month. If you have not paid by the 7th of the month, we will send you a reminder letter. We tell you that your payment was not received and that you must pay within 60 days of your due date to keep your insurance. This reminder letter is only reminding you of the amount due for the current month. Your regular monthly bill will show your entire past due balance.

Q: I use online banking to pay my bills; my bank statement shows the payment has been made, but I received a reminder notice in the mail.

A: Your bank must send your payment on time and to the correct billing address with your RID # in the memo line. Sometimes it does not. You can call your bank to make sure. The payment date you schedule with your bank is the date the check is mailed to MDwise not the date that MDwise will receive the check. Your bank cannot send your payment stub. This may create a delay. Having the stub makes processing payments easier and quicker.

You can set up automatic monthly bank drafts with MDwise. Your payments can be processed better and more quickly. Mail in the ACH Recurring Payment Authorization Form available on this website to sign up. You may contact the billing center for more information at 866-539-4092. Q: I made a payment on my account, but I think it was applied to my spouse’s account.

A: The best way to pay for yourself and your spouse is with separate stubs and separate checks. If you want to send one check, make sure that both stubs are included with the check. Please list both of your RIDs on the memo line. The amount of the check must exactly be the sum of the amount on both stubs. Spouse accounts are not joined in the billing system. It can cause a delay in processing when the check doesn’t match the amount due on the accounts. Missing information such as the RIDs or stubs will also cause a delay. If you want to make a bank draft or credit card payment for your account and your spouse’s account in one transaction, contact the billing center. We will help you. For these and other questions about your monthly POWER account payments, please call the billing center at 866-539-4092.

Hours: Monday through Friday 8:00am to 8:00pm Eastern or 7:00am to 7:00pm Central Time We are closed for these holidays:

New Year’s Day

Martin Luther King, Jr. Day

Memorial Day

Independence Day

Labor Day



The automated pay-by-phone system is available 24 hours a day, 7 days a week, including weekends and holidays at 877-744-2397. You can hear your balance and make payments. Payments made on this system take up to 48 hours to process.